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Getting Support

Tip

It is strongly recommended that users subscribe to the user mailing list, that way you will receive the newest announcements concerning the status of the clusters, information regarding maintenance actions, and other tasks that might affect your work.

There are several channels you can use to get support:

Info

Basic contact information is also displayed on every shell login to the system using the Message of the Day mechanism.

PSI Service Now

PSI Service Now is the official tool for opening tickets and requests.

  • PSI HelpDesk will redirect the incident to the corresponding department, or
  • you can always assign it directly by checking the box I know which service is affected and providing the service name Local HPC Resources (e.g. Merlin) [CF] (just type in Local and you should get the valid completions).

Merlin User mailing list

This mailing list is the official channel used by Merlin administrators to inform users about downtimes, interventions or problems. Users can be subscribed in two ways:

  • Preferred way: Self-registration through Sympa
  • If you need to subscribe many people (e.g. your whole group) by sending a request to the admin list merlin-admins@lists.psi.ch and providing a list of email addresses.

Email the Admins

This is the official way to contact Merlin Administrators for discussions which do not fit well into the incident category. Do not hesitate to contact us for such cases.

E-Mail: merlin-admins@lists.psi.ch

Who are we?

The PSI Merlin clusters are managed by the High Performance Computing and Emerging technologies Group, which is part of the Science IT Infrastructure, and Services department (AWI) in PSI's Center for Scientific Computing, Theory and Data (SCD).