Troubleshooting

For troubleshooting, please contact us through the official channels. See here for more information.

Known Problems

Before contacting us for support, please check the Known Problems page to see if there is an existing workaround for your specific problem.

Troubleshooting Slurm Jobs

If you want to report a problem or request for help when running jobs, please always provide the following information:

1. Provide your batch script or, alternatively, the path to your batch script.

2. Add always the following commands to your batch script

   Bash

   echo "User information:"; who am i
   echo "Running hostname:"; hostname
   echo "Current location:"; pwd
   echo "User environment:"; env
   echo "List of PModules:"; module list
   

3. Whenever possible, provide the Slurm JobID.

Providing this information is extremely important in order to ease debugging, otherwise only with the description of the issue or just the error message is completely insufficient in most cases.

Troubleshooting SSH

Use the ssh command with the "-vvv" option and copy and paste the text (please don't send us screenshots) the output to your request in Service-Now. Example:

Bash

ssh -Y -vvv $username@<hostname>